Ratty Box is a pet rat subscription box filled with a curated selection of rat toys, treats, and rat cage accessories that are delivered to your door each month. Every box is designed to bring enrichment and joy to your pet rat. Subscribing means you’ll receive a new themed box each month, shipped on the 10th.
Ratty Box ships on the 10th of each month. If the 10th falls on a Sunday or holiday, we will ship the box on the following business day. No matter when you subscribe, your first rat subscription box will ship on the 10th of the month.
For example, if you order on the 8th, your box will ship on the 10th of that same month. But if you order on the 24th of the month, your order will ship on the 10th of the following month.
Ratty Box is based in California, and we proudly ship our pet rat subscription boxes across the U.S. and internationally.
Yes! Please note, all pricing on our website is in USD and there is shipping fee associated with orders shipping outside of the U.S. Ratty Box is not responsible for customs fees, delays, etc. Occasionally, customs does decline shipment. This is rare, please contact us directly should this happen.
For month-to-month subscriptions, your subscription will renew on the 20th of the month after your first shipment and will continue to renew on the 20th of each month. This charge is for the following month's box.
For three-month subscriptions, the renewal occurs on the 20th of the third month, after your third box has shipped. This charge will be for the next three month's of boxes.
Simply log in to your account prior to the 20th and select 'skip this month' or cancel your account to stop all future renewals.
If you cancel your subscription after a renewal has already taken place, you will still receive the order(s) associated with that renewal. This applies to both the month-to-month and three-month plans.
If you cancel before the renewal date but still have a pending order, that order will still ship as scheduled.
Canceling does not void an existing order—it only prevents future ones from being created. If you need help voiding an existing order, please reach out directly to us via email.
To update your address, log in to your account and follow these steps:
1. Login to your account, scroll to "Shipping Address" in the center box, select "Edit," update your address, and click "Save."
2. Return to your account details, click the "Your Subscriptions" box on the left-hand side, select "Edit," and update your new shipping address there as well. THIS IS CRUCIAL TO ENSURE THE ADDRESS IS LINKED TO YOUR EXISTING SUBSCRIPTION
Please note: Once Ratty Box ships on the 10th of the month, it is not possible to change the address for that shipment. Any address changes will apply to your next subscription.
Ensure your address is correct before the shipment date. Ratty Box is not responsible for incorrect or incomplete addresses.
If we receive your box back because of an incorrect, or an incomplete address - a refund will be issued less the shipment fee.
To update your payment method, log in to your account and follow these steps:
1. Scroll to "Payment Method" in the center box, click "Edit," and update the information by typing over the existing details.
2. Return to your account details, select the "Your Subscriptions" box on the left-hand side, and confirm the correct payment method is selected.
In 2014, we adopted our first pair of rats. When it came time to go to the pet store, there wasn't a large selection of accessories and other essentials to provide our rats with. We knew there had to be other rat owners who found themselves in a similar predicament. This led us to start Ratty Box in 2017. Since then the Ratty Box family has grown with lots with lots of happy ratties who have their owners come back for another box each month.
Rats and their owners love Ratty Box!
Each Ratty Box is a monthly subscription. Products change each month and include cage accessories, chew toys, yummy treats and other items - all goodies to keep your rat engaged and happy. We understand ratty lifestyle and health, we always provide safe, fun, and healthy choices for your fur baby.