Ratty Box is a subscription containing an assortment of ratty goodies that is shipped to you each month. It is shipped on the 10th each month.
Boxes ship on the 10th of each month. If the 10th falls on a Sunday or a holiday, it will ship the following business day. Regardless of when you order, your first subscription will ship on the 10th of the month. IE if you order on the 24th of the month, your first box will ship on the 10th of the following month.
We are located in California.
For month-to-month subscriptions, your subscription will renew on the 20th of the month after your first shipment and will continue to renew on the 20th of each month. This charge is for the following month's box.
For three-month subscriptions, the renewal occurs on the 20th of the third month, after your third box has shipped. This will
Simply log in to your account before the 20th and select "edit" under "your subscription." From there, you can choose either "skip next renewal" to skip a month or cancel your account to stop all future renewals.
Please note that canceling does not affect existing orders but prevents new ones from being created. If you cancel your subscription or select "skip next renewal" after a renewal has already taken place, the change will apply to the next shipment. You will still receive any order(s) tied to the recent renewal.
This policy applies to both the month-to-month and three-month plans.
To update your address, log in to your account and follow these steps:
1. Login to your account, scroll to "Shipping Address" in the center box, select "Edit," update your address, and click "Save."
2. Return to your account details, click the "Your Subscriptions" box on the left-hand side, select "Edit," and update your new shipping address there as well.
Please note: Once Ratty Box ships on the 10th of the month, it is not possible to change the address for that shipment. Any address changes will apply to your next subscription.
Ensure your address is correct before the shipment date. Ratty Box is not responsible for incorrect or incomplete addresses.
If we receive your box back because of an incorrect, or an incomplete address - a refund will be issued less the shipment fee.
To update your payment method, log in to your account and follow these steps:
1. Scroll to "Payment Method" in the center box, click "Edit," and update the information by typing over the existing details.
2. Return to your account details, select the "Your Subscriptions" box on the left-hand side, and confirm the correct payment method is selected.
Yes! Just note that there is a shipping charge calculated at check-out. Please note, Ratty Box is not responsible for customs fees, delays, etc. Occasionally, customs does decline shipment. This is rare, please contact us directly should this happen.
In 2014, we adopted our first pair of rats. When it came time to go to the pet store, there wasn't a large selection of accessories and other essentials to provide our rats with. We knew there had to be other rat owners who found themselves in a similar predicament. This led us to start Ratty Box in 2017. Since then, the Ratty Box family has grown with lots of happy ratties who have their owners come back for another box each month.
Rats and their owners love Ratty Box!
Inside of Ratty Box you can expect to find a variety of 5-6 items. Products and themes change each month and include cage accessories, chew toys, yummy treats and toys, other items - all goodies to keep your rat engaged and happy. We understand ratty lifestyle and health, we always provide safe, fun, and healthy choices for your fur baby.