Ratty Box is a subscription containing an assortment of ratty goodies that is shipped to you each month. It is shipped on the 10th each month.
Boxes ship on the 10th of each month. If the 10th falls on a Sunday or a holiday, it will ship the following business day. Regardless of when you order, your first subscription will ship on the 10th of the month. IE if you order on the 24th of the month, your first box will ship on the 10th of the following month.
We are located in California.
The renewal date occurs after your first subscription shipment on the 20th of the month. This charge is for the following month's subscription. This only applies to month to month subscriptions. For the three month subscription, the renewal will take place after your third box has shipped in the third month on the 20th.
Simply login to your account prior to the 20th and select 'skip this month' or you can cancel your account to avoid all future renewal dates. If you cancel your subscription after renewal has taken place, you will receive the following month's subscription but will not receive any additional nor be charged again until you choose to subscribe.
To change your address, log on to your account. Scroll to 'Shipping Address' in the center box, select edit. Change your address and select save. THEN scroll back to your account details, select the 'Your Subscriptions' box on the left hand side, select edit, and update the new shipping address.
Please note, once Ratty Box ships on the 10th of the month it is not possible to change your address for the existing shipment. The change of address will apply to your next subscription. Please ensure your address is correct prior to shipment. Ratty Box is not responsible for incorrect/incomplete addresses.
To change your payment method, log on to your account. Scroll to 'Payment Method' in the center box, select edit. Simply write directly over the existing information. THEN scroll back to your account details, select the 'Your Subscriptions' box on the left hand side, and ensure the correct payment method is selected
Yes! Just note that there is a shipping charge calculated at check-out. Please note, Ratty Box is not responsible for customs fees, delays, etc. Occasionally, customs does decline shipment. This is rare, please contact us directly should this happen.
In 2014, we adopted our first pair of rats. When it came time to go to the pet store, there wasn't a large selection of accessories and other essentials to provide our rats with. We knew there had to be other rat owners who found themselves in a similar predicament. This led us to start Ratty Box in 2017. Since then the Ratty Box family has grown with lots with lots of happy ratties who have their owners come back for another box each month.
Rats and their owners love Ratty Box!
Each Ratty Box is a monthly subscription. Products change each month and include cage accessories, chew toys, yummy treats and other items - all goodies to keep your rat engaged and happy. We understand ratty lifestyle and health, we always provide safe, fun, and healthy choices for your fur baby.